Terms of service
Terms and Conditions
- Introduction
1.1. These Terms and Conditions (the “Agreement”) constitute a binding legal agreement between you (“the Client”) and Walkys Dog Training Academy Shellharbour Pty Ltd (“Walkys,” “we,” “us,” “our”), governing the Client’s use of the services, facilities, and website provided by Walkys.
1.2. By enrolling in a membership, utilising our services, or accessing our website, the Client expressly agrees to be bound by the terms outlined herein.
1.3. The Client is advised to read this Agreement carefully. If the Client does not agree to the terms of this Agreement, they must not proceed with the use of Walkys’ services or facilities.
- Membership Plans
2.1. Walkys offers membership billed weekly via direct debit through our system, which may be cancelled on 30 days’ written notice as per Clause 4. Upon cancellation the membership remains active until the end of the 30-day notice period, and the Client is liable for fees due during that time.
2.2. It is the Client’s responsibility to ensure compliance with the notice requirements to avoid continued billing.
2.3. Membership is ongoing.
2.3.1. Membership is continuous. It is billed weekly in advance from the date of enrolment until cancelled under clause 4.1. It is not a booking for a fixed number of sessions and does not expire.
2.3.2. The weekly fee is payable whether or not the Client attends in any given week, except as set out in clause 2.5.
2.3.3. The weekly fee remains payable during public holidays, Walkys’ scheduled closures, and periods of staff leave, including the Christmas and New Year period. Membership includes the online component described in clause 2.4, which remains available to the Client throughout those periods.
2.4. What membership includes.
2.4.1. Online membership includes the Client’s own pack and head trainer, access to the Walkys Academy Levels for the Level the Client’s dog has reached, the Client’s level and tier chats, and the weekly live sessions.
2.4.2. In-facility membership includes everything in the online membership, together with one academy day each week at Wollongong.
2.4.3. Because the online component continues irrespective of attendance, membership continues to provide value in any week in which the Client’s dog does not attend the facility.
2.5. Weeks when the Client’s dog cannot attend.
2.5.1. Where the Client’s dog cannot attend its scheduled academy day, and the Client gives Walkys at least forty-eight (48) hours’ notice before the scheduled start time, the Client may choose either (a) to reschedule that academy day to another day in the same week, subject to availability, or (b) to have that week’s fee reduced to the then-current online membership rate.
2.5.2. Clause 2.5.1 applies for any reason the Client’s dog cannot attend, including that the dog is unwell, is injured, or is a female dog in season which cannot safely attend the facility.
2.5.3. There is no limit on how often the Client may use clause 2.5.1.
2.5.4. Notice must be given in writing to admin@walkys.com.au or by telephone on +61 405 707 561.
2.5.5. Where clause 2.5.1(b) applies, the difference between the in-facility weekly fee and the then-current online membership rate is credited against the Client’s next weekly payment. Where the membership ends before that credit has been applied, the credit is refunded to the payment method on file.
2.5.6. Where the Client gives less than forty-eight (48) hours’ notice, or the dog does not attend without notice, the full weekly fee is payable for that week.
2.5.7. During a reduced-rate week the Client receives the online membership in full, which is the whole of what the reduced rate is charged for.
2.5.8. Clause 2.5.1 is not available on online membership, which is unaffected by whether the Client’s dog can attend a facility.
- Payment Terms
3.1. Membership fees are payable in advance and shall be processed through the payment method provided by the Client at the time of enrolment.
3.2. The Client authorises Walkys to automatically debit the specified payment method for all recurring fees associated with their chosen membership plan.
3.3. In the event of a failed payment, Walkys reserves the right to suspend the Client’s access to facilities and services until all overdue amounts are settled.
3.4. Walkys may, at its sole discretion, revise membership fees. Written notice of such revisions shall be provided at least thirty (30) days prior to implementation. Continued use of the membership after this period constitutes acceptance of the revised fees.
- Cancellation Policy
4.1. All memberships are subject to the following cancellation terms:
4.1.1. Cancellations require a minimum of 30 days’ written notice, during which the membership will remain active and fees will continue to be charged.
4.1.2. Notice of cancellation must be submitted in writing via email or through the Client’s online account portal.
4.1.3. Any outstanding payments must be settled prior to the termination of the membership.
4.2. Sessions and academy days
4.2.1. A booked session or academy day may be rescheduled, subject to availability, where the Client gives Walkys at least forty-eight (48) hours’ notice before the scheduled start time.
4.2.2. Rescheduling is the only remedy available where the Client cannot attend a booking. Individual bookings are not cancellable for a refund.
4.2.3. Where the Client gives less than forty-eight (48) hours’ notice, or does not attend without notice, the full fee for that session or academy day is forfeited. Walkys commits trainer time, facility space and running costs to each booking in advance, and those costs cannot be recovered at short notice.
4.2.4. Requests to reschedule must be made by email to admin@walkys.com.au or by calling +61 405 707 561.
4.2.5. Nothing in this clause limits any right the Client has under the Australian Consumer Law, including where a service is not supplied with due care and skill.
- Liability and Pet Owner Responsibilities
5.1. The Client acknowledges and agrees that, while Walkys maintains comprehensive insurance coverage, the Client assumes full responsibility for their pet while in our care.
5.2. The Client is encouraged to obtain personal pet insurance to cover potential risks, including but not limited to injury, illness, or third-party claims.
5.3. The Client warrants that their pet is in good health, fully vaccinated, and does not pose a risk to other animals or persons. Walkys reserves the right to refuse entry or remove any pet displaying signs of illness or aggressive behaviour.
- Use of Facilities
6.1. Membership grants the Client access to Walkys’ facilities during standard operating hours, subject to compliance with the rules and policies outlined in this Agreement.
6.2. The Client agrees to respect all instructions issued by Walkys staff and to ensure that their pet’s behaviour does not disrupt the environment or endanger other animals or persons.
6.3. Any violation of Walkys’ policies may result in suspension or termination of the Client’s membership without refund.
- Termination of Membership by Walkys
7.1. Walkys reserves the right to terminate the Client’s membership with immediate effect under the following circumstances:
7.1.1. Non-payment of fees;
7.1.2. Behaviour (by the Client or their pet) deemed detrimental to Walkys, its staff, or other members;
7.1.3. Breach of any provisions of this Agreement.
7.2. In the event of termination by Walkys, no refunds shall be issued, and outstanding balances shall remain payable.
- Amendments to Terms and Conditions
8.1. Walkys may amend this Agreement from time to time to reflect changes in operations, policies, or applicable laws.
8.2. Written notice of significant amendments shall be provided via email or published on our website. Continued use of services after notification constitutes acceptance of the amended terms.
- Governing Law and Jurisdiction
9.1. This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia.
9.2. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of New South Wales.
- Insurance Disclaimer
10.1. While Walkys is insured for operational risks, the Client acknowledges that this coverage does not extend to individual pets.
10.2. The Client is solely responsible for any injury, illness, or damage caused by or to their pet and is strongly encouraged to secure adequate pet insurance.
- Miscellaneous
11.1. Memberships are non-transferable and non-refundable, except as expressly provided herein.
11.2. Walkys reserves the right to suspend services in the event of unforeseen circumstances, including but not limited to force majeure events.
- Contact Information
For any queries or concerns regarding this Agreement, please contact:
- Email: admin@walkys.com.au
- Phone: +61 405 707 561